Customer Success

CUSTOMER SUCCESS.

Looking to motivate staff to close more tickets, complete activities, help more customers?

Spinify Lively Leaderboards engages and motivates staff to hit their KPIs. Our coaching solution is built to help managers get the most out of the team.

SPINIFY FOR YOUR TEAM.

Track and improve staff performance. Create leaderboards to focus on KPIs that matter to your Customer Success team such as their NPS Score. Design goals to get an uplift from reps customized for your company and customers.

NPS

Celebrate great staff interactions with customers to get the team engaged.

ENGAGE THE TEAM

Create custom celebrations when staff get high NPS scores or other metrics on cases and tickets closed successfully.

CALLS

Create leaderboards to track milestones and improve the right processes.

MOTIVATE THE TEAM

Lively Leaderboards get the team motivated to hit their targets with built in gamification to help get the uplift you are looking for.

TASKS

Gain insights on how the team is performing along with useful coaching tips.

COACH THE TEAM

Track various tasks and performance with the Spinify Performance Grid to know who are hitting milestones or not closing tickets properly.

REAL LIFE ROI.

Spinify has helped many teams improve their customer journey and the experience staff have with their clients, but don’t just take our word for it.

0%

Increase in outbound calls at Monster Technology

0%

Uplift in Monthly Activities at Guardian Tax

0%

Increase In Activities Completed at Select Communications

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SPINIFY +
MONSTER TECHNOLOGY.

Spinify has helped the Monster Technology team hit their KPIs and targets by running leaderboards and customized motivational messages to provide a gamified experience to their staffs day to day activities.

Spinify is awesome, it has all the features that you would look for in a Gamification App!

Collin Mitchell

President/CEO