Customer Support

Engage. Motivate. Coach.

Customer Support

Looking to motivate staff to improve their NPS scores, complete more tickets or resolve issues quicker? Spinify’s Lively Leaderboards engage and motivate staff to hit their targets. Our coaching solution is built to help managers get the most out of their team.

Spinify for your team

Track and improve staff performance. Create leaderboards across a variety of KPIs and Goals designed to get an uplift from reps on your Customer Support teams customized for your company.

Tickets Closed

Celebrate closing a ticket with automated achievements to get the team engaged.

Engage the team

Customize the celebration to match the goals you want the team to accomplish, such as completing tickets or resolving issues.

Chats

Create leaderboards to track chat activities and improve NPS when communicating with clients.

Motivate the team

With Spinify Lively Leaderboards staff stay motivated to hit their targets with built in gamification to help get the uplift you are looking for.

Tasks

Gain insights on how the team is performing and gain useful coaching tips.

Coach the team

Track various tasks and performance with the Spinify Performance Grid to know who is hacking the support process or not closing tickets properly.

Real life ROI

Spinify has helped many Customer Support teams improve their NPS, but don’t just take our word for it.

10

Increase In
Year over year sales


10

Increase In
Monthly Call Volumes


66

Uplift In
Monthly Net Profits


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Want to find out more?

Let us show you how Spinify can help your team