COLLECTION OF INFORMATION
- In order to use Spinify, we require certain personal and corporate information be collected by us.
- The information we collect is collected in the ways below:
- you provide the information through Spinify’s website; or
- over the phone to a Spinify representative.
- When you land on Spinify’s Website, you are asked to complete a registration form and provide us with your personal information. We use this information to contact you about the services you have expressed an interest in.
- Spinify is the sole owner of the information collected on Spinify.
TYPES OF INFORMATION COLLECTED
The types of personal information we collect and hold may include:
- company name and address
- contact information – name, phone, email
USE OF COLLECTED INFORMATION
When we collect your personal or corporate information, we use that information to:
- provide you with Spinify’s services;
- establish and manage a Spinify account and customer relationship, including to process payments;
- contact you, for the purpose of providing you with Spinify’s services;
- engage in direct marketing to you (in various mediums); and
- develop testimonials and client listings on our website and in marketing materials.
- We do not provide personal information to third parties, without your prior consent.
- Where we disclose your personal or corporate information to third parties, it is solely for the purpose of establishing your account and processing payments, unless otherwise stated.
- If you purchase a product or service from us, we request personal information on our order form.
- We use this information for billing purposes, to fill your orders and to contact you for any issues.
- You may change or reset your cookie preferences via your browser settings.
- We use Google Analytics, Hotjar, Pardot to help us analyse how visitors use our wesbite.
- We use Facebook, LinkedIn, Google Adwords, to help analyse paid advertising conversions.
- We use Intercom for live chat on our website.
- Spinify uses your personal information for essential communications. You may request to be removed from any mailing lists by emailing us at email@example.com.
CLEAR GIFS (WEB BEACONS /WEB BUGS)
- Our third party advertising partner, such as Google Adwords and third party tracking utility partners may employ a software technology called clear gifs, that help us manage content on our site. To learn more about clear gifs, please go to Google Ads
- We reserve the right to disclose your personal information as required or permitted by law.
- We post customer testimonials on our website which may contain personal information. We will obtain your consent prior to posting the testimonial. You may request it to be removed by emailing firstname.lastname@example.org.
LINKS AND OTHER SPINIFY SITES
- There are external links on the Spinify site. This privacy statement only cover sites operated by Spinify.
SECURITY AND STORAGE OF COLLECTED INFORMATION
- The security of your personal information is important to us. When you enter personal information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
- We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- User data is stored only as long as a person is customer of Spinify/generally for up to 7 years/longer in certain circumstances such as to comply with legal requirements
- Your Spinify details are protected by a password for your privacy and security. You may have additional or different sign-on protections if you are using a third party site or service to access your account. It is your responsibility to prevent unauthorized access to your Spinify account and your personal and business information by selecting and protecting your password as well as limiting access to your computer or device/browser by signing off after you have finished accessing your account.
- We endeavor to protect the privacy of your data, account and personal information we hold in our system. Spinify uses utilizes generally-accepted security measures to protect against the misuse or unauthorized disclosure of this information. We cannot guarantee complete security of this information due to factors such as hardware failure, unauthorized entry or use, and other factors that may compromise the security of user information.
ACCESS TO COLLECTED INFORMATION
We require your consent to use your personal information. If:
- you would like to contact us about the personal information we hold about you;
- your personal information changes;
- you would like to opt out of direct marketing;
- you would like to request restricted use of you personal information, or the deletion of your personal information (including deletion from third parties connected to Spinify); or
- you want us to stop communicating with you,
- We will acknowledge your complaint as soon as possible after receiving it. We will investigate your complaint and provide you with a written response. If we are unable to resolve your concern, you may request an independent person or body (such as the Office of the Australian Information Commissioner) to investigate your complaint.
- Spinify adheres to the Australian Spam Act 2003 and regularly updates this policy in response to changes set by ACMA (Australian Communications and Media Authority)
- To no longer receive communications from us please email email@example.com
Should you have any questions regarding this policy please email them to firstname.lastname@example.org. This Policy was last updated in October 2018.