6 Techniques to Overcome Communication Breakdown

What Does Transparency Mean?

Transparency is a popular workplace demand as staff seek to connect with their employer in a way that is open and real. People want to exist in a work environment that allows individuals to have greater clarity of thought, by eliminating any unknowns or perception of secrecy about company activities.

Employees want to be a part of a workplace culture that puts a premium on sharing information so that everyone is on the same page. Many leaders are not transparent is because they believe they will be viewed as less authoritative; that the credentials they worked so hard to attain will lose their power. People want to relate to its leaders.  People want leaders who can deliver balance between knowledge (the head) and wisdom (the heart).

For leaders in the workplace, this means it’s time to be transparent by communicating the right messages in a timely manner to establish a new type of loyalty and attitude that will ripple throughout the organization. The reason why transparency is so appealing is largely due to cultural trends and human behavior. We like people who are transparent, so it makes sense that we like companies who are transparent, too. It’s not about some new “hack” or “technique.” It’s about being a real person, a real leader, and a real company

Benefits of Correct Messaging

Messaging allows a company and managers to express themselves more openly and in a more transparent way than ever before. Although some of this transparency may be carefully engineered the reality of transparency is still there for employees. Here are five powerful things that happen when a company is transparent:

  1. Problems Are Solved Faster – a culture of transparency encourages everyone to openly share the perspectives and opinions. Employees learn more about one another and can grow to work toward solving problems faster. It cultivates an entrepreneurial spirit that allows cross functional opportunities.
  2. Teams are built easier – employees learn more about one another and can grow to work toward solving problems faster. The group will mature together and find creative ways to discover the best mix/match to deliver on performance expectations.
  3. Relationships grow authentically – transparency brings people together that have not yet discovered one another. Transparency allows relationships to mature faster, as openness avoids misunderstandings that can fuel tension. Relationships take shape when a problem is encountered and resolved together.
  4. Higher-Levels of Performance Emerge – staff who are engaged are 3 times more creative than disengaged colleagues. They also help companies outperform their competitors by up to 202%.
  5. Transparent Companies function at a higher level – as people become more transparent with one another, their relationships deepen. And who is responsible for leading that move towards transparency? It’s the leadership of the business.

Messaging allows a company and managers to express themselves more openly and in a more transparent way than ever before. Although some of this transparency may be carefully engineered the reality of transparency is still there. We do business in a culture that has experienced the erosion of privacy.

Privacy is on the decline, and transparency is the new virtue du jour.

Examples of Powerful Transparent Messaging

Messaging allows a company and managers to express themselves more openly and in a more transparent way than ever before. Although some of this transparency may be carefully engineered the reality of transparency is still there. Privacy is on the decline, and transparency is the new virtue du jour.

Companies need to keep employees informed of their progress as they strive to achieve their goals. Leaderboards allow companies to provide transparent, immediate performance updates on staff activities. Then appropriate messaging can be customised by managers or automatically triggered by data activity updates that change leaderboard positions. The messaging can be displayed on the TV, browser and smart phones. Company, CEO updates and other alerts can be generated by managers. When staff feel informed they perform better.

Here’s six ideas on appropriate messaging:

Winners Screen – Celebrate winners with this specific screen focuses on each individual winner and highlights their achievements. The entire office can see the high performers.

Bubble Alerts – Nothing creates transparency like being able to see your sales and deals events in real time. Launch an alert to see changes in your data and it will appear as soon as it happens. That way you can see the most recent sales and deals to better manage your business and maximise revenue growth.

Custom Alert – Create your very own custom alert, or use out of the box pre-configured alerts, to highlight significant events as they happen. Add alerts to custom channels or see them come up in the Show All channel. Alerts interrupt the cycle on the TV to bring you live events when they happen. Once displayed for the first time they then join the channel queue to display again so that no one misses out on the breaking news.

Office Message – Update staff on current events, company updates or give them a sneak peak at new products. Custom messages with custom backgrounds keep your team in the information loop all the time. Create a motivational quote that shows on the TV for all time or create special announcement for today.

Messaging

Communication Techniques

Countdown Message – Want to countdown to that big event of the day or the month? Create a countdown message to introduce a sense o’f urgency and get the whole team excited about what’s going to happen.

Tick Tock

Introduce a sense of urgency

Personal Message – Create a personal congratulatory message directed to a team member and let everyone know you created the message to give it that personal touch.

Personal Message

Personal messaging boosts company culture

Conclusion 

To close, great things happen when people who work together trust each other. It’s the responsibility of senior leaders to act and communicate transparently and to establish a transparent communications culture within the businesses. It’s better to think of the effort to do these things as an investment in the future growth and nurturing of the company.

By | August 30th, 2017|Company Culture, Engagement|Comments Off on 6 Techniques to Overcome Communication Breakdown

About the Author:

Sheryle Moon
Sheryle is passionate about sales having spent twenty of her thirty year career in “C” suite (Chief Executive Officer or Chief Operations Officer) level positions in ASX listed, Fortune 500, start-up and Non-Profit companies. Sheryle enjoys life on the bleeding edge.