Digital Marketing Solutions
Jay Richie is the senior operations manager at the call center of Digital Market Solutions. He shares that the office culture at the call center is really high energy, fast paced and competitive. When they shifted to working from home, they were actively looking for a solution that “could replicate that from an environment where your macro is surrounded by your co-workers”.
Jay is happy with Spinify as they found that “gamification really helps with that, helping everybody stay engaged and keeping that same energy even if they weren’t all in the same room.”
Jay shares that it was hard to keep the agents handling calls and moving to the next ones as quickly as possible. What Spinify provided is a gamification solution to reward the good behaviors. With Spinify, Jay has seen that the amount of time between calls has dropped significantly and the agents have been taking a lot more calls. More calls leads to more sales so their revenue is going up at the end.
It’s delightful to see the profit per hour has gone up but “ironically,” Jay says, “our costs have gone down because we’re not spending as much money on cash, bonuses, spiffs”. They’re able to reward the team with the points in the Spinify reward store where the cost is under control.
Senior Operations Manager, Digital Market Solutions
If you’re a sales leader that’s looking to make your team more productive to drive accountability and to drive up revenue. I would recommend taking a look at Spinify…we took a look at a lot of different options and we are trying to find something to accomplish this for our staff and we’re very pleased with the results that we’ve done and the value we got from Spinify and best of all, it’s something that’s been a lot of fun for the call center agents. So it’s a win-win at the end.
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