CUSTOMER STORIES / Digital Market solutions

Spinify + Digital Market Solutions

Location

Florida, US

Industry

Digital Marketing Solutions

TEAMS USING SPINIFY

Call Center

quick setup

Created a competitive, engaging environment when working remotely

competitive sales

Helped manage a competitive sales team spread out across large distances

Blurb icon

Casted incentives to engage and motivated the team out pursuing self-generated leads and closing deals

Excellent gamification tool for remote workers with ability to reward good behaviors

Jay Richie is the senior operations manager at the call center of Digital Market Solutions. He shares that the office culture at the call center is really high energy, fast paced and competitive. When they shifted to working from home, they were actively looking for a solution that “could replicate that from an environment where your macro is surrounded by your co-workers”. Jay is happy with Spinify as they found that “gamification really helps with that, helping everybody stay engaged and keeping that same energy even if they weren’t all in the same room.”

Rewarding Good Behaviors and Having Control on the Costs

Jay shares that it was hard to keep the agents handling calls and moving to the next ones as quickly as possible. What Spinify provided is a gamification solution to reward the good behaviors. With Spinify, Jay has seen that the amount of time between calls has dropped significantly and the agents have been taking a lot more calls. More calls leads to more sales so their revenue is going up at the end. It’s delightful to see the profit per hour has gone up but “ironically,” Jay says, “our costs have gone down because we’re not spending as much money on cash, bonuses, spiffs”. They’re able to reward the team with the points in the Spinify reward store where the cost is under control.

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Back to customer stories

More reasons why companies love using Spinify

9 of 10
Users felt more motivated and engaged with Spinfy
Reach your goals sooner with a more productive team
67%
Users saw ROI under 3 months
Get instant bang for your buck
39.65%
Average opportunity increase
Generate more prospects and revenue

Keep morale high and the celebrations going

Motivate your team to do better every day

Play Favorite Song

Play their favorite songs for every milestone

Ring gong

Ring the gong and celebrate with everyone

Add Personality

Add a bit of personality with memes

More customer stories

RAY-WHITE-DOUBLE-BAY
ray white double bay logo

Spinify has helped us immensely in terms of time saving and also helping the staff monitor their performance in the office.

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mcgrath
McGrath logo

I would highly recommend a product like Spinify for other sales leaders. We find that it’s [a] really fun way to share knowledge with the team.

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absolute
Absolute logo

Spinify has created a very healthy competitive spirit.

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Level up results with gamification

Unlock your team’s potential by making work more engaging. Add friendly competition to drive motivation and give your team the recognition they crave, all while boosting data and performance visibility to the max!