Spinify + Digital Market Solutions

Location
Florida, US
Industry
Digital Marketing Solutions
TEAMS USING SPINIFY
Call Center
Excellent gamification tool for remote workers with ability to reward good behaviors
Jay Richie is the senior operations manager at the call center of Digital Market Solutions. He shares that the office culture at the call center is really high energy, fast paced and competitive. When they shifted to working from home, they were actively looking for a solution that “could replicate that from an environment where your macro is surrounded by your co-workers”. Jay is happy with Spinify as they found that “gamification really helps with that, helping everybody stay engaged and keeping that same energy even if they weren’t all in the same room.”Rewarding Good Behaviors and Having Control on the Costs
Jay shares that it was hard to keep the agents handling calls and moving to the next ones as quickly as possible. What Spinify provided is a gamification solution to reward the good behaviors. With Spinify, Jay has seen that the amount of time between calls has dropped significantly and the agents have been taking a lot more calls. More calls leads to more sales so their revenue is going up at the end. It’s delightful to see the profit per hour has gone up but “ironically,” Jay says, “our costs have gone down because we’re not spending as much money on cash, bonuses, spiffs”. They’re able to reward the team with the points in the Spinify reward store where the cost is under control.Looking for boosters for your team’s performance?
Keep your team engaged and motivated to excel with Spinify.
Back to customer stories
More reasons why companies love using Spinify
Keep morale high and the celebrations going
Motivate your team to do better every day
Play their favorite songs for every milestone
Ring the gong and celebrate with everyone
Add a bit of personality with memes
More customer stories
If you’re looking to visualize your sales team stats and drive motivation, you can’t go wrong with Spinify.
Read storyHaving Spinify adds the extra element of gamification and the celebration of live system events at the point of occurrence
Read storyOur team engagement has increased and the energy levels have risen significantly. People now get really excited when they submit and application or help settle a loan for a customer.
Read storyLevel up results with gamification
Add friendly competition to drive motivation and give your team the recognition they crave, all while boosting data and performance visibility to the max! Unlock your team’s potential by making work more engaging with gamification.