Freshdesk + Spinify
Activity Tracked: Tickets Closed
Looking for a way to engage and motivate team members to do more activities and update the data in your Freshdesk instance. Monitor employee performance in a highly visible way with Leaderboards set on their key card activities.
Concise visualization of the leaderboard on a TV, browser or mobile device makes current progress against targets and other metrics easy to view and understand. Visibility prompts action by team members to be on top of the ladder.
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Spinify is constantly helping us on a daily basis with briefing messages for agents to be aware of any business changes, it has helped us motivate our staff, improve customer service, and given us more smiles.
James VaughanCustomer Service Operations Manager |  |
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Spinify has helped to see problem staff and increase staff motivation
Mitchell CameronBusiness Development Manager |  |
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I had it up and running in no time. The team now know how they are going toward their target in real time.
Brad ShawManaging Director |  |
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Spinify has created a very healthy competitive spirit.
Andy HarcupArea Vice President, EMEA Sales |  |
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Agents love watching the points accumulate and receiving new badges and rising through Tiers. Couldn’t live without Spinify!
Scott JacksonDirector |  |
Cool Features
Designed to make an immediate impact to your team members and company. Easy setup within minutes.
Team Goal
Get your team working in harmony with a leaderboard where the goal is for the team to close a total of 50 tickets in one day.
Healthy Competition
Fuel the competition amongst the team by seeing who are the top five to close 100 tickets and watch those open tickets drop.
Set the Target
Celebrate team members who can hit their targets and close their cases in given timeframe. You control the game mechanics and celebrate the victories.
Fire Up the Team
Need to light a fire under the team? Leaderboards provide visibility of performance. This motivates team members to close more tickets so they aren’t last.
Collaboration
Get the team collaborating when each service agent needs to close 30 tickets for the team to win. Watch as your seasoned pros start helping new staff so everyone wins.
Plus More
Setup leaderboards as you need them, you choose the metrics, timeframes, participants and rewards. Or use our per-configured leaderboards.
Gamify Freshdesk data
Log into Spinify
Connect directly to your Freshdesk account
Create leaderboards on data from Freshdesk
