Freshdesk + Spinify
Activity Tracked: Tickets Closed
Looking for a way to engage and motivate team members to do more activities and update the data in your Freshdesk instance. Monitor employee performance in a highly visible way with Leaderboards set on their key card activities.
Concise visualization of the leaderboard on a TV, browser or mobile device makes current progress against targets and other metrics easy to view and understand. Visibility prompts action by team members to be on top of the ladder.
Cool Features
Setup leaderboards in minutes. Our Freshdesk integration helps make an immediate impact on developer performance.
|
Team Goal Get your team working in harmony with a leaderboard where the goal is for the team to close a total of 50 tickets in one day. |
|
Rev the Team Need to light a fire under the team? Leaderboards provide visibility of performance. This motivates team members to close more tickets so they aren’t last. |
|
Collaboration Get the team collaborating when each service agent needs to close 30 tickets for the team to win. Watch as your seasoned pros start helping new staff so everyone wins. |
|
Healthy Competition Fuel the competition amongst the team by seeing who are the top five to close 100 tickets and watch those open tickets drop. |
|
Set the Target Celebrate team members who can hit their targets and close their cases in given timeframe. You control the game mechanics and celebrate the victories. |
|
Plus More Setup leaderboards as you need them, you choose the metrics, timeframes, participants and rewards. Or use our per-configured leaderboards. |
How to turn Freshdesk data into games
Spinify connects directly to your existing Freshdesk account, pulling in the key activity information and turning it into a leaderboard that engages and motivates staff across the customer service team in your organization.
Leaderboards are proven to engage and motivate staff to improve productivity. The public display of information prompts individuals and teams to do more of their customer service tasks or any business process.
Setup Is Easy
- Login to Your MySpinify Account
- Integrate Your Freshdesk instance into Spinify
- Map Your Freshdesk Users to Your Spinify Users
- Set up your Leaderboard
- Close Tickets to climb the ladder!
Start Today
Why wait another minute. Signup for free today! You can get up and running and see for yourself how leaderboards on Freshdesk tickets will motivate your staff to perform better and be more engaged with the work they are doing on a daily basis.