Freshdesk + Spinify
Activity Tracked: Tickets Closed
Looking for a way to engage and motivate team members to do more activities and update the data in your Freshdesk instance. Monitor employee performance in a highly visible way with Leaderboards set on their key card activities.
Concise visualization of the leaderboard on a TV, browser or mobile device makes current progress against targets and other metrics easy to view and understand. Visibility prompts action by team members to be on top of the ladder.
“
Spinify has helped to see problem staff and increase staff motivation
Mitchell CameronBusiness Development Manager |  |
“
We are achieving our goals because we now know exactly where we are and where we want to go– Spinify gives us the map and the “you are here” landmark.
Greg WrightExecutive Vice President of Sales |  |
“
We’ve had a few goes at making our screens engaging, but nothing has worked like Spinify. So easy to use with business information displayed in an engaging way.
Peter BurrChief Operating Officer |  |
“
We previously tracked all the numbers on manual boards, and excel sheets so having it on the TV means more reporting efficiencies, and increased visibility not just in our Sydney office, but also our international offices.
Sam RahmanianManaging Director |  |
“
Spinify has really helped communication within the team and allowed us to be open with our results… and engage our team.
Michelle TooheySenior Collections Officer |  |
Cool Features
Designed to make an immediate impact to your team members and company. Easy setup within minutes.
Team Goal
Get your team working in harmony with a leaderboard where the goal is for the team to close a total of 50 tickets in one day.
Healthy Competition
Fuel the competition amongst the team by seeing who are the top five to close 100 tickets and watch those open tickets drop.
Set the Target
Celebrate team members who can hit their targets and close their cases in given timeframe. You control the game mechanics and celebrate the victories.
Fire Up the Team
Need to light a fire under the team? Leaderboards provide visibility of performance. This motivates team members to close more tickets so they aren’t last.
Collaboration
Get the team collaborating when each service agent needs to close 30 tickets for the team to win. Watch as your seasoned pros start helping new staff so everyone wins.
Plus More
Setup leaderboards as you need them, you choose the metrics, timeframes, participants and rewards. Or use our per-configured leaderboards.
Gamify Freshdesk data
Log into Spinify
Connect directly to your Freshdesk account
Create leaderboards on data from Freshdesk
