Zendesk + Spinify
Activities Tracked: Tickets closed
Looking for a way to engage and motivate team members to do more activities and update the tickets in your Zendesk instance. Monitor employee performance in a highly visible way with Leaderboards set on their key ticket activities.
Sharp visualization of the leaderboard on a TV, browser or mobile device makes current progress against targets and other metrics easy to view and understand. Visibility prompts action by team members to be on top of the ladder.
“
Spinify has helped to see problem staff and increase staff motivation
Mitchell CameronBusiness Development Manager |  |
“
Spinify’s solution was quick to install and configure. Set your targets, goals or achievements and up on the screen it appears.
Josh DavisSales Operations Manager |  |
“
I had it up and running in no time. The team now know how they are going toward their target in real time.
Brad ShawManaging Director |  |
“
Spinify has really helped communication within the team and allowed us to be open with our results… and engage our team.
Michelle TooheySenior Collections Officer |  |
“
Spinify increased competition in the team and made people more accountable. There are no hiding places!
Graeme JohnstonCo-founder and Director |  |
Cool Features
Set up leaderboards in minutes. Together with Zendesk, Spinify makes an immediate impact to the activities done by your team members for better company results.
Team Goal
Get your team working in harmony with a leaderboard where the goal is for the team to close a total of 50 tickets in one day.
Collaboration
Get the team collaborating when each service agent needs to close 30 tickets for the team to win. Watch as your seasoned pros start helping new staff so everyone wins.
Set the Target
Celebrate team members as they hit their target to close a number of tickets, set by you, in given timeframe. You control mechanics and celebrate the victories.
Rev the Team
Need to light a fire under the team? Leaderboards provide visibility of performance. This motivates team members to close more tickets so they aren’t last.
Healthy Competition
Fuel the competition amongst the team by seeing who are the top five to close 100 tickets and watch those open tickets drop.
Plus More
Setup leaderboards as you need them, you choose the goals, timeframes, participants, rewards and metrics. Or use our pre-configured leaderboards.
How to create Zendesk Leaderboards
Log in to MySpinify
Connect directly to your Zendesk account
Run leaderboards on data from Zendesk
