Use motivational posters. According to Human Resource Management Review, call centers that have motivational posters note a 33% increase in productivity as opposed to barren offices. Let your call center reps choose their motivational posters and quotes to spice up the area and make it feel more comfortable and motivational.
Avoid multitasking. Opt for one or two tools that will help your call center reps do their jobs, instead of using multiple solutions that cause agents to lose a lot of time switching between tabs.
And since call centers are usually bustling hubs of activity, celebrating and recognizing the effort our reps put in can slip our minds.
The best solution is to standardize the recognition process.
With a tool like Spinify, you can track and visualize reps’ progress.
Call center agents will be able to see their own and their teammates’ progress. The latter is a significant advantage when it comes to motivating more competitive reps. And even if your reps don’t like competition, they’ll love seeing how much they’re contributing to the goal with their own effort.
Whenever agents do something significant, the dashboard will alert them to it, starting off a celebration.
This requires no additional effort from you.
All you have to do is sign up for Spinify, connect it to your office TVs and other devices, and your reps will constantly feel recognized for all the great work they’re doing.
Show Your Reps the Value of Their Work
When call center agents are putting in the work every day and performing routine tasks, they can feel like they’re not contributing to a greater cause.
In short, they may lack a sense of purpose.
This is why some of the best companies give their call center agents a sense of purpose. Their productivity levels skyrocket!
However, in order to remind your agents of their purpose every day, there are a few prerequisites:
Transparency. Everyone’s results should be accessible.
Visibility. Every rep’s personal results should be visibly shown as affecting the bigger target.
Excitement. Ultimately, a rep’s achievement is only important if it’s exciting. The presentation is half the performance improvement.
For example, companies that use Spinify to motivate their call center reps use gamification to make daily responsibilities more entertaining.
The best way to improve your call center performance is through training.
Often, and this is understandable due to the nature of the work, we train call center reps only when they start working.
However, continuous training ensures that your call center reps know:
How to communicate with prospects
Details about your products and services
Technological developments that can help them do their jobs better
While you cannot train your call center reps on every aspect of their jobs, you can find areas for improvement with a little help from sales dashboards like Spinify.
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