Freshdesk
Turn Support Activity Into Motivation
Freshdesk captures your team’s ticket resolution, first responses and agent productivity. Spinify transforms that data into live leaderboards, competitions and visible recognition that drive engagement and elevate support performance.
Why Teams Love Freshdesk + Spinify
Sync support performance data
Bring key Freshdesk metrics such as resolved tickets, response time and agent satisfaction into Spinify.
Motivate with competitions
Create contests like Most Tickets Closed, Best First Response Time or Highest Satisfaction Score.
Increase visibility and recognition
As agents update Freshdesk, their progress appears instantly on
Spinify leaderboards
and celebrations.
Quick setup and fast adoption
Connect your Freshdesk account, map your user identifiers and metrics, and begin motivating support teams immediately.
From Helpdesk to Hooray in Just a Few Clicks
Connect your Freshdesk account
Securely link your Freshdesk workspace to Spinify and authorise data flow.
Select the support metrics you want to gamify
Choose Freshdesk objects like Tickets, Agents, Response Times or Satisfaction ratings.
Map fields and create your competition
Match agent identifiers in Freshdesk to Spinify users and define the scoring logic for your leaderboards.
Watch engagement take off
As Freshdesk activities occur, Spinify updates leaderboards in real time, and your team
celebrates progress.
Empower Every Role, Celebrate Every Win
For Support Agents
See your performance, track your rank, and get recognised for your achievements.
For Managers & Team Leads
Gain live visibility into support activity, drive coaching and improve metrics without chasing spreadsheets.
For the Whole Organization
Establish a culture of transparency, momentum and continuous improvement using your CRM dBuild a culture of transparency, momentum and continuous improvement powered by support data.
Why Gamify Freshdesk with Spinify?
Transform support metrics into action
Instead of progress being hidden, you make it visible and motivating.
Run multiple competitions from one data source
Use one Freshdesk connection to power leaderboards for volume, speed, quality or satisfaction.
Instant recognition
Celebrate achievements the moment they happen to keep your team engaged and aligned.
Fast setup, strong impact
Minimal configuration, rapid adoption and meaningful
performance boosts.
Level up results with gamification
Add friendly competition to drive motivation and give your team the recognition they crave, all while boosting data and performance visibility to the max! Unlock your team’s potential by making work more engaging with gamification.