Zendesk

Turn Support Activity Into Motivation

Zendesk captures your team’s ticket resolution, response times and agent productivity. Spinify transforms that data into live leaderboards, competitions and visible recognition that drive engagement and improve performance.

Why Teams Love Zendesk + Spinify

Sync support performance data

Bring key Zendesk 
metrics like resolved tickets, response times and satisfaction ratings 
into Spinify.

Drive friendly competition

Create contests such as Most Tickets Closed, Best First Response Time or Highest Satisfaction Score.

Increase visibility and recognition

As agents update Zendesk, their achievements appear instantly on Spinify leaderboards and the team sees their progress.

Quick setup and fast adoption

Connect your Zendesk account, map your users and metrics, and start motivating your team immediately

From Tickets to Trophies in Just a Few Clicks

Connect your 
Zendesk account

Authorise Spinify to access your Zendesk 
ticketing data.

Select the support metrics you want to gamify

Choose Zendesk objects like Tickets, Agents, Response Time or Satisfaction Ratings.

Map fields and create 
your competition

Link Zendesk user identifiers to Spinify users and define the scoring rules for your leaderboard.

Watch engagement take off

As Zendesk activities happen, Spinify leaderboards update in real time and your team sees their results and recognition.

Empower Every Role, Celebrate Every Win

For Learners & Team Members

See your performance, track your ranking and get acknowledged for achievements.

For Managers & Leaders

Gain live visibility into support metrics, drive coaching and improve outcomes without manual spreadsheets.

For the Whole Organization

Build a culture of transparency, motivation and continuous improvement powered by your support data.

Why Gamify Zendesk with Spinify?

Transform support metrics into action

Rather than letting tickets and stats sit hidden, you make them visible and motivating.

Run multiple competitions from 
one data source

Use ticket volume, response times, satisfaction scores or other support KPIs to power varied contests.

Instant recognition

Celebrate achievements the moment they occur to maintain momentum and align behaviour.

Fast setup, strong impact

Minimal configuration, rapid adoption and meaningful improvement in agent engagement and performance.

Level up results with gamification

Add friendly competition to drive motivation and give your team the recognition they crave, all while boosting data and performance visibility to the max! Unlock your team’s potential by making work more engaging with gamification.