Spinify Subprocessors

Effective Date: June 10, 2022 

THIRD PARTIES

Spinify currently uses third party Subprocessors to provide infrastructure services, and to help Spinify provide customer support and email notifications. Prior to engaging any third party Subprocessor, Spinify performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations.

To support delivery of our Services, Spinify may engage and use data processors with access to certain Service Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the applicable agreement between Customer and Spinify (Terms of Service).

INFRASTRUCTURE SUBPROCESSORS

Spinify may use the following Subprocessors to host Service Data or provide other infrastructure that helps with delivery of the Services:

Amazon Web Services, Inc. – Cloud Service Provider – United States

OTHER SUBPROCESSORS

Spinify may use the following Subprocessors to perform other Service functions:

Subprocessor NamePrimary process performed by Subprocesser
Auth0Used for user authentication, they have a variety of locations, see details regarding their GDPR compliance:

https://auth0.com/docs/compliance/gdpr
PubNubMessaging tool to send achievements/notifications to TVs, and mobile devices of score changes. Sent through mobile device networks as well. Data would be sent through their global network.

https://www.pubnub.com/products/security/gdpr/
SalesforceSales CRM solution. Data stored in US.
ChurnzeroSupport CRM to help CSM team track tasks and onboarding progression.

https://churnzero.net/privacy-policy/
G2Online Survey companyOnly used if customers submit a survey request. Data stored can be anonymized.
CrashlyticsGoogle’s Firebase Crashlytics, a real time crash reporting tool used for ios/android analytics.

https://firebase.google.com/support/privacy
SendgridUsed for sending emails such as welcome emails, forgot passwords.Data centers are distributed globally.

https://sendgrid.com/resource/general-data-protection-regulation-2
AWSHosting of the Spinify platform in a US data center.
ChargebeeBilling platform.

https://www.chargebee.com/docs/2.0/eu-gdpr.html
ZendeskUsed for help articles and support ticket submissions.

https://www.zendesk.com/company/privacy-and-data-protection/
WorkrampSpinify academy for additional training. Used only if customers access the training material. Email and course completion data is stored.

https://www.workramp.com/products/enterprise/lms-security/

UPDATES

The Subprocessors used by Spinify may change over time. Spinify will update this page with notice of any new or different Subprocessors as appropriate and necessary.

Looking for something specific?

Here are some reference pages:

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