Call Center2018-08-09T01:39:39+00:00

Call Center.

Improve the number of calls made and culture in your Call Center. Designed to engage and motivate staff to stay connected and focus on specific targets set out by managers.

  • Personalise – 100’s Of Photo + Video Backgrounds
  • More Calls – Hit Targets 27% More Than Disengaged Colleagues
  • Easy Setup – Takes less than a few minutes to setup in full

  • Engage – Staff 31% Higher Productivity
  • Motivate – Over 20+ screen types
  • Coach – Insights Using Spinify Performance Grid

CALL CENTER KPIs.

Set individual call targets for each rep, setting a level playing field across regions and skill level.  You decide which targets to focus on to best improve the team. Here are a few examples of targets you can set in a Spinify leaderboard.

  • Dollar value of all qualified sales in the quarter
  • Number of outbound calls made today
  • Number of leads qualified for the month

INCREASE DIALS.

Want to increase the number of outbound dials? Creating Lively Leaderboards is the solution. Setup a leaderboard to add visibiilty and focus for the team.  Set the target and let Spinify motivate the team to reach the goals that you set out.

QUALIFY MORE CALLS.

Spinify helps the team qualify more calls. This is achieved by real time visibility of data. In the past you may meet with a rep once a week to discuss where they need improvments and wait another week to see the change. With Spinify every interaction with the office CRM is pushed to a relevant leaderboard. Data is updated in real time. Reps compete with each other to do more.

ENGAGE THE TEAM.

Office Culture is critical to success in any callcenter. Keeping everyone engaged is a real challenge. Using Spinify it is super easy to add motivational messages like

  • Personal messages
  • Live streaming content
  • Youtube videos
  • Web pages
  • Static images
  • And more…

CALL CENTER LEADERBOARDS.

Designed for Call Centers to help improve rep performance from dial to qualification.

Spinify Clients Report

40%

Increase In
Activities Completed

66%

Uplift In
Monthly Net Profits

100%

Reduced
Admin Backlog

Read Spinify’s Customer Success Stories

Trusted By Our
Brilliant Customers

Spinify gave our employee’s an easy to view insight of our data. Easy to setup and personalize for our business.

Taylor Boyer

Salesforce Administrator
SecurityMetrics

Agents love watching the points accumulate and receiving new badges and rising through Tiers. Couldn’t live without Spinify!

Scott Jackson

Director
Ray White Belconnen

Spinify have put a lot of thought and effort into building fantastic looking leaderboards that help drive sales.

Dustin Jensen

Salesforce Program Manager
California Casualty

LIVELY
LEADERBOARDS.

GET STARTED