Customer focussed, customer centric are just buzz words unless your sales and service people fully understand that their success and their remuneration is dependent on achieving successful outcomes for the customer. This might be supporting the customer’s dream (of being a successful online retailer, when all the statistics show a very high failure rate for these business ventures for example) or helping them achieve a promotion or achieve their own target incentives.
While your customer may talk about a “company” outcome they will always have an individual reward or success that is an imperative of the business venture they are talking about, to you. The failure to understand the ‘personal” in any deal is to underestimate the power of people buying from people. While there are many things we buy that are reduced to a commodity status, even these can be influenced by a personal touch. This might be an email, an sms, a mention on social media, a testimonial or a phone call. Never hesitate to evoke a personal relationship for any deal that is going around.
Sales Incentives To Boost Performance
One of the most important questions sales leaders ask themselves is, “How can I further motivate my team and boost their performance.” Good sales leaders actually ask this question often, constantly striving to improve [...]
Benefits of Sales Scorecards
A little healthy competition never hurt anyone, in fact, it’s one of the best ways to inspire and motivate individuals to achieve their goals, and it works even better in a team setting. Many [...]
5 Fun Sales Training Exercises For Your Team
Let’s be honest, not everybody is born a smooth-talking, deal-closing sales hero, in fact, for most, becoming truly great at sales takes years to develop. You need to build confidence, become an expert communicator, [...]
