Making the Client “Numero Uno”

Customer focussed, customer centric are just buzz words unless your sales and service people fully understand that their success and their remuneration is dependent on achieving successful outcomes for the customer. This might be supporting the customer’s dream (of being a successful online retailer, when all the statistics show a very high failure rate for these business ventures for example) or helping them achieve a promotion or achieve their own target incentives.

While your customer may talk about a “company” outcome they will always have an individual reward or success that is an imperative of the business venture they are talking about, to you. The failure to understand the ‘personal” in any deal is to underestimate the power of people buying from people. While there are many things we buy that are reduced to a commodity status, even these can be influenced by a personal touch. This might be an email, an sms, a mention on social media, a testimonial or a phone call. Never hesitate to evoke a personal relationship for any deal that is going around.

1809, 2020

Top Ten Sales Leaders of 2020

By |September 18th, 2020|Categories: Gamification|

The internet is full of top ten sales leaders lists. Unfortunately, most of these aren't representative. They use metrics like number of followers and just list the people with the loudest mics. As a result, [...]

1109, 2020

Top 10 Sales Contest Ideas

By |September 11th, 2020|Categories: Gamification|

We've all heard the term “sales gamification” floating around the internet. Sales managers across the globe swear by it. They say it boosts sales motivation. And sure, there are obvious benefits to using positive reinforcement. [...]

By |2018-02-23T06:00:23+00:00June 14th, 2016|Boosting Sales|Comments Off on Making the Client “Numero Uno”

About the Author:

Matt Bullock
Serial entrepreneur who loves a deep dive into technology and applying it to solve business problems. Matt recognized that gamification of business activity processes would lead to greater staff engagement, increase productivity and motivate the team to do more, so that businesses sell more and grow more.