Even if your sales or service people never meet a customer and never leave the office there is no excuse for slovenly dressing or behaviour. There is a certain confidence that comes from looking good and being upright when answering a call from or making a call to a customer. Posture affects our lung capacity and therefore the resonance of our voice and how confident and assertive we sound when talking about the company, it’s products and our knowledge of how it will benefit you as a customer.
2807, 2017
Dashboards Suck, Leaderboards Shine
What do we Want? Knowledge. That's what we want, meaningful, analytical, actionable information that prompts the receivers of said information to do new or existing activities. In an age of big data one of [...]
2906, 2017
People, Personalization and Productivity
The Golden Rule Psychological studies showed that a proper fit between personality and environment can raise productivity and engagement in the workplace. Mangers would do well to forget the "golden rule" that says treat others [...]
2606, 2017
Self-Aware Employees are “Addicted to Progress”
What is Self Awareness? Self awareness is the knowledge of one's own capabilities, behaviors and personality. When employees have a better understanding of themselves, they feel empowered to: assess their current activity and performance [...]
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